Chisos Trading Co Repair and cleaning policy

Repair Policy

Repairs during the first 60 days:

If your jewelry breaks we will repair it at no charge within 60 days of purchase. Please call our offices so we can arrange shipping and get your repair ticket initiated.

If the damage is the result of a material or design flaw (beyond normal wear and tear we will repair it free of charge including shipping.

We will stay in close contact with you as your piece proceeds through the repair process beginning with a note to you as soon as we receive it in the studio. During the inspection process we will not only assess the time/cost for the repairs but also check all settings.

Your piece will be professionally cleaned and polished prior to returning it to you.

Repairs after the first 60 days:

We will be happy to help you with any breakage that occurs after the first 60 days. We request that you call us and we will arrange for shipping. Please carefully pack all the pieces in a baggie and package it securely for it's trip back to us via UPS.

We will stay in close contact with you as your piece proceeds through the repair process beginning with a note to you as soon as we receive it in the studio. During the inspection process we will not only assess the time/cost for the repairs but also check all settings. We will contact you to discuss the options and cost prior to beginning the actual repair.

Your piece will be professionally cleaned and polished prior to returning it to you.

Professional Cleaning Policy

We want you to wear and enjoy your jewelry. And, that means it will need cleaning to keep it in it's sparkling and magnificient condition.

We offer you our annual cleaning program. We invite you to send your piece back to us each year and we will inspect all the settings, professionally clean and polish it.

You will need to call us prior to sending it in so we may initiate the cleaning ticket. Then send it to us via UPS.

 

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