Chisos Trading Co Ordering Payment Packaging and Shipping

Ordering

Packaging

Gift & Gift Wrapping

Gift Certificates

Payment

Shipping

International Orders & Shipping

International Duties and Taxes

Ordering

Please call our offices at 210-862-8028. One of our friendly and knowledgeable consultants will answer any questions you may have, help you with recommendations based on your requirements, determine your size, and process your order.

As our designs are handcrafted and in limited production, some pieces may not be available for immediate shipment. Your consultant will advise you of the expected shipping time and delivery date during your phone call.

We will send you a confirmation email when your package is prepared for shipping with a copy of your receipt and the UPS tracking number.

We are always available for email inquiries if that is more convenient for you.

You can contact us at: Customer Care Team

Packaging

Your jewelry is carefully packaged in keepsake rosewood boxes. We include polishing cloth, and special anti-tarnish tabs to help protect the finish of your new baubles.

keepsake rosewood jewelry box

Gifts and Gift Wrapping

Our special gift wrapping is available for an additional $8. We will email you a picture of the wrapped gift before we send it so you can be assured it meets your high standards.

Gift Certificates

We understand the jewelry is a very personal choice and that is why we are happy to offer our Gift Certificate service. We will be happy to gift wrap your certificate and mail it to the recipient with your personalized card enclosed. Or, if you prefer, we can mail it to you. The certificate is also available as a PDF that can be emailed for printing (in the case of emergencies).

Payment

CREDIT CARD

We accept Visa/MasterCard, American Express and Discover. Your transaction will be processed in our offices through our secure merchant system. Once the payment has processed the documentation of your credit card information is cross-cut shredded. We do not keep your credit card information on file. We regret any inconveniences this may cause for your repeat orders, but feel it is important for your safety.

PAYPAL

If you prefer to pay via PayPal, we will send you a PayPal invoice. I am a verified PayPal member.

CHECK

We do accept checks and money orders. Please be aware there will be a 10-day hold on shipping after your check is deposited.

Shipping

We ship via UPS Ground. We will email you a tracking number for your shipment.

All in-stock items will leave our facility within 24 hours of receipt of your order. Orders placed after 12pm CST or on holidays/weekends will be processed the next business day. Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped.

We will NOT ship via US Postal Service as we have had too many cases of lost packages they are unable to track. Your jewelry is very important and we want to make sure you receive it in time and in good condition. Therefore, we do require a physical address to ship your packages as UPS and FED EX do not ship to PO Boxes.

You have the option of choosing standard ground, 2nd Day, or 3-Day delivery via UPS.

International Orders and Shipping

For International orders, we can communicate with you via Email. We will provide you with quotes for the various international shipping carriers. Once you choose your preferred carrier, we will send you a PayPal invoice. Please note that you are responsible for any additional charges for duties, fees and taxes that may apply to your shipment upon notification by your local Customs office.

Chisos Trading Co is not responsible for international shipments that are not delivered. We have found UPS Global to the the most reliable with an accurate tracking system.

International Duties and Taxes

International orders are subject to duty and taxes payable to your local Customs Office. The recipient is responsible for the payment of applicable duties, taxes, and other fees. Those charges are in addition to and independent from our product and shipping charges. Chisos Trading Co (a wholly owned subsidiary of Long Grass LLC) does not quote, collect, assess or advise on taxes and duty. It is your responsibility to contact your local Customs Office for information on duties, taxes, and restricted items. Gift orders may be assessed duty depending on the country